Shipping Policy

At Good Happi, we are committed to ensuring a seamless and reliable shipping experience for all our valued customers. We have outlined our shipping policy to provide clarity and transparency regarding order processing, delivery times, and related details. Should you have any questions or concerns, please do not hesitate to reach out to us at contact@goodhappi.com.

Order Confirmation

Upon placing an order with us, you will promptly receive a confirmation email containing a comprehensive overview of your purchased items and shipping information. We kindly request that you carefully review these details and contact us immediately in the event of any discrepancies. If you do not receive the confirmation email within 24 hours, we recommend checking your spam folder before reaching out to us.

Shipping

We strive to process all orders within 1-3 business days from the date of receipt. Please note that processing times may be extended during peak periods such as holiday seasons or during significant sales events. Upon shipping, you will receive a notification email including a tracking number to monitor the status of your order.

Shipping Method

We offer the following shipping methods:

• Standard Shipping

  • Delivery within 7-20 business days
  • $8.99 USD
  • Free on orders over $69 USD

• Express Shipping

  • Delivery within 3-10 business days
  • $15.99 USD

Please be aware that delivery times may vary during peak periods and are subject to change based on customs clearance and other external factors beyond our control.

Tracking

After your order has been successfully placed, you will receive an Order Acknowledgement email. Upon shipment, a Shipment Confirmation email will be sent to you, containing your order number, carrier information, order status, and package tracking numbers. You will be able to track your items on the carrier's official website 24 hours after receiving the confirmation email.

Once your parcel arrives in your country, local postal services will take over, and you will be able to track your parcel using the same tracking number on your local postal service's website. For any delivery issues, please contact your local post office for further assistance.

Delivery

We take every reasonable precaution to ensure that products are not damaged during transit. In the rare event that your order is damaged upon arrival, please contact us at contact@goodhappi.com within 3 business days of receiving your shipment and include a picture of the damaged item.

Change My Shipping Address

If your order needs to be shipped to a different address, please email us at contact@goodhappi.com as soon as possible to make the necessary updates.

Please Note

• In cases of force majeure, order processing may be delayed. However, rest assured that we will expedite processing as soon as conditions permit.
• It is essential to ensure that the shipping address provided at checkout is accurate. Any package returned due to an incorrect or incomplete address will be re-shipped at the customer's expense.
• If a product is returned not due to a quality issue, the customer is responsible for covering the return shipping fee.

We sincerely thank you for your patience, understanding, and support. Your satisfaction is our priority at Good Happi, and we are dedicated to providing you with a delightful shipping experience.

Should you require any further assistance or have additional inquiries, please do not hesitate to contact us at contact@goodhappi.com. Your happiness is our success.